About

• Boundary spanning
  • Boundary Spanning. (n.d.). In Wikipedia. Retrieved December 27, 2025, from https://en.wikipedia.org/wiki/Boundary_spanning
  • Kelway, J. (2010, March 31). Case study of agile and UCD working together. Boxes and Arrows. https://boxesandarrows.com/case-study-of-agile-and-ucd-working-together/
• FDA TLPC
  • Matlis, D. R. (2009, July 23). Managing the Total Product Life Cycle. Medical Product Outsourcing (MPO). https://www.mpo-mag.com/exclusives/managing-the-total-product-life-cycle/
  • National Research Council. (2010). Chapter 5: Thinking with schools and other systems. In M. Fenichel & H. A. Schweingruber (Eds.), Surrounded by Science: Learning Science in Informal Environments (pp. 81–110). The National Academies Press. https://doi.org/10.17226/12614. https://nap.nationalacademies.org/read/12960/chapter/5#
• Bogomolova, A. & Teleanu, I (Hosts). (2023, Feb 9). E#72. Design processes: expectations vs reality [Audio podcast episode]. In Honest UX Talks. https://open.spotify.com/episode/4Ary2D9VEjuIfDDz25OviP
• Scott Berkun on “Why design is hard”:
  • Scott Berkun. (2025, Oct 25). Why Design Is Hard – CanUX keynote [Video]. YouTube. https://www.youtube.com/watch?v=FZiiVTCIWTI.
  • Woolery E., Walter A. (Hosts). (2025, Jan 15). E#72. Scott Berkun: Why design is hard [Audio podcast episode]. In Design Better. https://open.spotify.com/episode/72MZtqsxLq8QB8DykzgRJZ?si=yNu61-u_RGKXRDvPWpssSw&ct=2735&t=2898
  • AIGAdesign. (2025, Jan 23). Scott Berkun on Why Design Is Hard [Video]. YouTube. https://www.youtube.com/watch?v=T9vTBSBdki0
• Newman, D. (n.d.). The design squiggle. https://thedesignsquiggle.com/
• Natash, J. (2017, Jun 9-11).Design Thinking is Bullsh*t [Conference presentation].99u, 9th annual Conference, New York City, NY, USA. Link to video: 99U. (n.d.). Natasha Jen: Design Thinking is Bullsh*t [Video]. YouTube. https://www.youtube.com/watch?v=_raleGrTdUg. 
• Goulet, E., & Lynch, S. (2022, April 29). Down with double diamond. Metalab. https://www.metalab.com/blog/down-with-double-diamond
• crispacademy. (2023, January 16). Master Class with Marty Cagan [Video]. YouTube. https://www.youtube.com/watch?v=mcnxxdzC2fY
• Wiklund, M., Kendler, J., Tilliss, J., Costantino, C., Ansems, K., Ng, V., Post, R., van Geel, B., Aronchick, R., & Dorfman, A. (2019). Designing for safe use: 100 principles for making products safer. CRC Press. doi.org

Introduction

Another perspective, another iteration

• Mortimer B. Zuckerman Mind Brain Behavior Institute. (n.d.). Eric R. Kandel, MD. Columbia University. Retrieved December 27, 2025, from https://zuckermaninstitute.columbia.edu/eric-r-kandel-md
• Kandel, E. R. (2016). Reductionism in art and brain science: Bridging the two cultures. Columbia University Press.
• U.S. Food and Drug Administration. (2016, February 3). Appendix A: HFE/UE report. In Applying human factors and usability engineering to medical devices: Guidance for industry and Food and Drug Administration staff https://www.fda.gov/media/80481/download
• Wachowski, L., & Wachowski, L. (Directors). (1999). The Matrix [Film]. Warner Bros.; Village Roadshow Pictures; Silver Pictures. Link to clip: wonkmonk. (2021, Mar 18). IDEO: Morpheus: “You are a slave, Neo.”… A Prison for Your Mind | The Matrix | [wage slavery] [Video]. YouTube. https://www.youtube.com/watch?v=9ogsrRdbDlU
• Miller, J. (Host). (2024, Apr 30). E#77. Order is creativity: The UX Process Paradox with Rob Hamblen [Audio podcast episode]. In Beyond UX Design. https://open.spotify.com/episode/51TNNDHiqN4QUvT6fOsvMc
• Guinness World Records. (n.d.). Most published works by one author. https://www.guinnessworldrecords.com/world-records/most-published-works-by-one-author.

Portrait of a process

• Davit Sahakyan. (2017, September 29). IDEO: Shopping cart design process [Video]. YouTube. https://www.youtube.com/watch?v=izjhx17NuSE (Note: originally aired on ABC Nightline’s “The Deep Dive”, February 9, 1999)
• Newman, D. (n.d.). The design squiggle. https://thedesignsquiggle.com/
• Waterfall model. (n.d.). In Wikipedia. Retrieved December 27, 2025, from https://en.wikipedia.org/wiki/Waterfall_model. 
• Royce, W. W. (1970). Figure 10: Summary of development steps and iterations [Diagram]. In Managing the development of large software systems (p. 7). Proceedings of IEEE WESCON. https://en.wikipedia.org/wiki/Waterfall_model#/media/File:1970_Royce_Managing_the_Development_of_Large_Software_Systems_Fig10.PNG
• Anonymous. (2021, August 2). Did Mike Tyson say everybody has a plan until they get punched in the face [Online forum post]? Quora. https://www.quora.com/Did-Mike-Tyson-say-everybody-has-a-plan-until-they-get-punched-in-the-face. (With answers from “David H” and “John McGlothlin”)
• Rogan, J. (Host). (2025, Jun 11). E#2336. Ken Burns [Audio podcast episode]. In The Joe Rogan Experience. Link to podcast (See ~54:00 in): https://open.spotify.com/episode/23p4EcBWZygqnFDk1AhGBv , PowerfulJRE. (2025, June 11). Joe Rogan Experience #2336 – Ken Burns [Video]. YouTube. https://www.youtube.com/watch?v=FmlhA3dpxnc )
• Picasso, P. (1921). Young woman seated in an armchair [Brush and gray ink with white gouache and black ink on paper washed light blue]. National Gallery of Art, Washington, DC, United States. https://www.nga.gov/artworks/109875-young-woman-seated-armchair
• Picasso, P. (1927). Seated Woman [Oil on wood]. Museum of Modern Art, New York City, United States. https://www.moma.org/collection/works/79895
• Picasso, P. (1930). Seated Woman [Oil on wood]. Fondation Beyeler, Switzerland. http://art-picasso.com/1930_5.html